24Hour Callout

CALL NOW: 855-553-0005

24Hour Callout

CALL NOW: 855-553-0005

24Hour Callout

CALL NOW: 855-553-0005
about-callout

Our Code of Ethics

We are “the picky people’s plumber.”

Time
First and foremost, our customers’ time is our #1 priority. We are “There When We Say, Or You Don’t Pay” the service fee. No questions asked.

Integrity
We are forthright and truthful in our dealings with customers, employees, vendors, and other stakeholders. We keep our promises.

Privacy
We show the greatest respect for the sanctity of our customers’ homes and their privacy.

Excellence
We design, install, service and repair Plumbing systems and parts in strict accordance with the highest industry standards.

Safety & Reputation
We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of the TOP NOTCH brand.

Teamwork
We support each member of the team to strengthen the brand and build successful long-term relationships.

Service
We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.

Respect for Others
We treat our customers, fellow employees and other industry professionals with the utmost respect.

Respect for the Law
We adhere to all laws, regulations and ordinances that pertain to the Plumbing industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.

Competition
We value fair competition. We advertise, promote, and market fairly and accurately and in a manner that reflects the high standards of the company.

Your “Customer Bill of Rights”

Here is what we promise, and what you can expect, if you choose Top Notch Heating and Plumbing for service:

  1. You shouldn’t have to wait at home all day for a plumber. You deserve our commitment to an appointment time frame.
  2. You deserve respect and appreciation for favoring our company with your business.
  3. You should expect our plumber to leave your home as clean and neat after he’s finished with your work as when he arrived.
  4. You deserve a plumber who is knowledgeable, efficient, pleasant, clean, neat and of the highest moral character in your home.
  5. You deserve full satisfaction with our products and services or we will redo the repair for FREE.

Our Guarantee

We fix the problem right the first time, and we do it with convenience, courteousness, competence, cleanliness, and character.

Does your plumbing company solve your plumbing problems? At Top Notch Heating and Plumbing, your complete satisfaction with both our service and plumbers is 100% guaranteed. Our on-time guarantee is one of the best in the country, and backed by highly skilled plumbers that are expertly trained and experienced to exceed your expectations.

Simply put, when you choose Top Notch Heating and Plumbing for all your plumbing problems, you can’t lose!

Our History

Top Notch Heating and Plumbing, LLC was officially reborn in the year 2019, founded by 22-year Master Plumber and Journeyman Pipefitter Christopher Koch.

In an ongoing effort to deliver Top Notch customer service, the company has narrowed its scope to focus solely on residential service, repair, and replacement. As a result, we only offer our outstanding services to residential property owners who desire something more than ordinary.

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